Open the door to a new career

About the Role:

The Call Centre Supervisor will work out of our London, ON head office and mange the day-to-day activities of our busy call centre. Your primary responsibilities are to ensure all incoming and outgoing phone calls are handled professionally and efficiently while generating high quality sales leads to drive revenue growth for the company.

Rewards & Perks:

• Competitive salary and bonus.
• Positive and supportive team atmosphere.
• Company paid single health and dental benefits.

You Will:

• Supervise, coordinate, assign, and review the work of contact centre representatives.
• Establish work schedules and procedures.
• Oversee the appointment calendar system to maximize sales potential.
• Monitor the live chat platform on our website.
• Prepare, assign, and monitor call lists, including prospecting, remarketing, rebooks, and web form submissions.
• Investigate and report about appointment cancellations.
• Oversee appointment confirmations and customer relations calls.
• Ensure compliance with policies and procedures.
• Coach employees and assist in creating performance improvement plans when necessary.
• Motivate and support the team through feedback and communication.
• Identify training needs and provide training for job duties and company policies.
• Coordinate activities with other departments.
• Prepare and submit progress reports and other documentation.
• Track employee attendance through the HR calendar.
• Process vacation time/ pay requests.
• Prepare, review, and submit payroll information.
• Ensure the smooth operation of computer systems and equipment and arrange for maintenance and repair work.
• Improve quality of results by recommending changes.
• Assist in interviewing and hiring contact centre representatives.
• Update NDNC lists.
• Home show coverage as required.
• Perform the same duties as workers supervised.

You are:

• Tech savvy with knowledge of relevant computer programs and telephone equipment.
• Able to remain calm and respectful under pressure.
• Someone with exceptional customer service expertise.
• Proficient with the English language.
• A strong verbal and written communicator.
• Highly organized with a high level of attention for details.
• Familiar with quality assurance and data analysis software.
• An excellent negotiator and problem solver.

If you fit this description and want a rewarding and challenging career, apply today!

How to Apply: Please send your resume and cover letter to: careers@centennialwindows.com

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Centennial Windows & Doors welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Who we are:

Centennial Windows & Doors is a family owned and operated business that offers an end-to-end solution for replacement windows and doors. We sell, manufacture, install, and service our own complete line of award winning, energy efficient windows and doors. Founded in 1981 and based in London Ontario, Centennial is best known for quality, integrity, innovation, and energy efficiency. We have proudly served 50,000 homeowners since 1981!

What Centennial Windows & Doors has to offer:

Here at Centennial, our sales team is valued as a critical asset to our success.  We recognize hard work and generously reward you for it. If this sounds like the company for you, get in touch with us.

• Centennial’s sales agents make $180,000 – $250,000.
• Top sales agents last year made over $250,000.
• Leads are provided daily.
• A commission-based program with an above average compensation structure that far exceeds the industry average.
• Unparalleled incentive package that rewards our sales specialists with monthly and annual target-based bonuses, annual trips, cash prizes, and more.
• An extensive line of industry leading, award winning products and service to support your sales efforts.
• Available benefits package.
• Comprehensive training from industry experts.

Primary Qualifications:

• Minimum 5 years sales experience.
• Prior experience selling HVAC, Roofing, Real Estate, Car Sales or Insurance Sales is an asset!
• Proven ability to close.
• Strong negotiating skills.
• Excellent communication skills.
• A personable and professional demeanor.

Requirements:

• An independent person who thrives in an autonomous environment.
• A professional and driven sales associate with a dedication to quality service.
• A goal-oriented person who enjoys friendly competition.
• The ability to accommodate a flexible schedule including evenings and weekends.
• Willingness to travel throughout assigned sales territory.
• Own a reliable vehicle.

This role is also known as Field Sales Representative, Sales Representative, Sales Agent or Account Representative.

Apply now for immediate consideration! Please send your resume and cover letter to:  sales@centennialwindows.com

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Centennial Windows & Doors welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Who we are:

Centennial Windows & Doors is a family owned and operated business that offers an end-to-end solution for replacement windows and doors. We sell, manufacture, install, and service our own complete line of award winning, energy efficient windows and doors. Founded in 1981 and based in London Ontario, Centennial is best known for quality, integrity, innovation, and energy efficiency. We have proudly served 50,000 homeowners since 1981!

What Centennial Windows & Doors has to offer:

Here at Centennial, our sales team is valued as a critical asset to our success.  We recognize hard work and generously reward you for it. If this sounds like the company for you, get in touch with us.

• Centennial’s sales agents make $180,000 – $250,000.
• Top sales agents last year made over $250,000.
• Leads are provided daily.
• A commission-based program with an above average compensation structure that far exceeds the industry average.
• Unparalleled incentive package that rewards our sales specialists with monthly and annual target-based bonuses, annual trips, cash prizes, and more.
• An extensive line of industry leading, award winning products and service to support your sales efforts.
• Available benefits package.
• Comprehensive training from industry experts.

Primary Qualifications:

• Minimum 5 years sales experience.
• Prior experience selling HVAC, Roofing, Real Estate, Car Sales or Insurance Sales is an asset!
• Proven ability to close.
• Strong negotiating skills.
• Excellent communication skills.
• A personable and professional demeanor.

Requirements:

• An independent person who thrives in an autonomous environment.
• A professional and driven sales associate with a dedication to quality service.
• A goal-oriented person who enjoys friendly competition.
• The ability to accommodate a flexible schedule including evenings and weekends.
• Willingness to travel throughout assigned sales territory.
• Own a reliable vehicle.

This role is also known as Field Sales Representative, Sales Representative, Sales Agent or Account Representative.

Apply now for immediate consideration! Please send your resume and cover letter to:  sales@centennialwindows.com

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Centennial Windows & Doors welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Who we are:

Centennial Windows & Doors is a family owned and operated business that offers an end-to-end solution for replacement windows and doors. We sell, manufacture, install, and service our own complete line of award winning, energy efficient windows and doors. Founded in 1981 and based in London Ontario, Centennial is best known for quality, integrity, innovation, and energy efficiency. We have proudly served 50,000 homeowners since 1981!

What Centennial Windows & Doors has to offer:

Here at Centennial, our sales team is valued as a critical asset to our success.  We recognize hard work and generously reward you for it. If this sounds like the company for you, get in touch with us.

• Centennial’s sales agents make $180,000 – $250,000.
• Top sales agents last year made over $250,000.
• Leads are provided daily.
• A commission-based program with an above average compensation structure that far exceeds the industry average.
• Unparalleled incentive package that rewards our sales specialists with monthly and annual target-based bonuses, annual trips, cash prizes, and more.
• An extensive line of industry leading, award winning products and service to support your sales efforts.
• Available benefits package.
• Comprehensive training from industry experts.

Primary Qualifications:

• Minimum 5 years sales experience.
• Prior experience selling HVAC, Roofing, Real Estate, Car Sales or Insurance Sales is an asset!
• Proven ability to close.
• Strong negotiating skills.
• Excellent communication skills.
• A personable and professional demeanor.

Requirements:

• An independent person who thrives in an autonomous environment.
• A professional and driven sales associate with a dedication to quality service.
• A goal-oriented person who enjoys friendly competition.
• The ability to accommodate a flexible schedule including evenings and weekends.
• Willingness to travel throughout assigned sales territory.
• Own a reliable vehicle.

This role is also known as Field Sales Representative, Sales Representative, Sales Agent or Account Representative.

Apply now for immediate consideration! Please send your resume and cover letter to:  sales@centennialwindows.com

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Centennial Windows & Doors welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.